SMAX : Be able to add an Approval phase in a workflow

Idea ID 1791660

SMAX : Be able to add an Approval phase in a workflow

On a workflow in a new application, when you add a phase you can check the Box "Enable Approval Plan" and then select the Approval Definition plan to apply in this phase.

It could be useful to have the same feature in all OOB workflow. Actually we can see the check box in the Phase Properties. 

For example : for specific changes, I need an approval phase done by a Techncial Team  between Fulfilment and Review phase. 

5 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

Frequent Visitor.

It would be interresting if any phase, even a custom one, could be an Approval phase.

Some clients need to have their Change Management processes with several approvals in different phases, and SMAX is limiting the implementation of these workflows

 

Cheers,

Nuno

Micro Focus Expert
Micro Focus Expert

I agree and we have had designs for this as a part of future backlog. I am adding my vote to your for this one.

Respected Contributor.
Respected Contributor.

This is Really a basic requirement for any ITSM solution i would rather mention this as a defect more than a feature to be added customer is really frustrated as it preventing an upgrade program from classic SM to SMAX what is really annoying is we have had deleted an approval phase by mistake and now there is no way to put it back appreciate your kind support this idea has been for almost a year. 

Frequent Contributor.
Frequent Contributor.

I have to agree that this is required functionality rather than an enhancement. Please enable this before I have to tell a customer it is not possible.

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