SMAX Idea - Possibility to add attachments to mobile application (Service Portal Mobile App)

SMAX Idea - Possibility to add attachments to mobile application (Service Portal Mobile App)

I think this is very important.

Users can't see attachments from mobile applications.  If some agent attach important information to a ticket, mobile phone users will not see it so this is critical for a lot of clients.

Most of users are using mobile phone App now... so... please think on improve this.

9 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Phattanaphong
New Member.

agree with poster

Micro Focus Expert
Micro Focus Expert
This is a very important feature. Since clients are able to create a request from the Service Catalog, they should be able to add attachment because some catalog offerings need a mandatory attachement. In addition, when creating a new request without an offering, the user should be able to add attachments and also screenshots or photos, all of these without the need of using "Smart Ticket" feature from Smart Analytics. Currently we have some customers who use Solr Engine, so the Smart Ticket is not available.
Aphiwat_L Contributor.
Contributor.

This feature is required, please hurry release this feature. My client mostly required attachment on open SR. So, they could not be used at all. This is also impact MF reputation.

Contributor.. marcotechnology Contributor..
Contributor..

This case is very important feature

Micro Focus Expert
Micro Focus Expert

It's important that end user could upload images or files (pdf, excel ..) from mobile, as well as to read them from the mobile App.

ekkananv
New Member.

This case is impact for my project. 

bunyong-mct
Visitor.

This case is very important feature.

This case is very important feature.

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