SMAX Mobile interface for agents

Idea ID 1674787

SMAX Mobile interface for agents

We would to sell SMAX to a customer which needs mobile user interface for agents. The customer has agents supporting several locations and they are traveling all the time and they need to see , accept, update, move ticket to another agent and resolve requests, incidents or tasks by a mobile application.

I am afraid this functionality is not available for SMAX. Is possible to have such mobile client for agents?

3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

Super Contributor.. Super Contributor..
Super Contributor..

Hi Team,

Customers are using the smax mobile application(service portal) but the images of catalog is not visible properly. 

 

Regards,

Rashmi Hegde

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted

Great news, this idea has been accepted on our product roadmap. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

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