SMAX : Next Business Day as Service Target

Idea ID 1643408

SMAX : Next Business Day as Service Target

Briefly describe your idea
Next Business Day as Service Target

Why is this important, when it would it be used
HW vendor looks to have that kind of service.
If you assign a request let's say today, regardless the time, they can be back before the end of the next business day without breaking the service level

If you were designing the solution, how would you do it?

7 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Many customers have this kind of service target in their agreements. Lack of this feature can be a showstopper for SMA-X adoption and be crucial when we are competing with other vendors.

Micro Focus Expert
Micro Focus Expert

This feature is requested by several customer. Such an enhancement would very useful.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Meet customer few days ago and also they would like to have a correct SLA tracking 

Micro Focus Contributor
Micro Focus Contributor

This feature is very useful for many customer.

Micro Focus Expert
Micro Focus Expert
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

Micro Focus Expert
Micro Focus Expert

I suggest that if a decision is made to implement this, this should be not "Next business day" only, but also "Next week" and "Next month". I have customers with such SLAs too.

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