SMAX OCR not working with Spanish, French or Catalán languages

Idea ID 2762868

SMAX OCR not working with Spanish, French or Catalán languages

0 Votes

Current Behaviour:

When I open a ticket with images using Spanish or Catalá Characters (accents, ñ, and special characters), the system does not recognize those characters, and it deletes the word.

For example, If I open a ticket:



this is the result after the OCR recognition:



as you can see, all the words with accents or Ñ are deleted...


Expected Behaviour:

Spanish must be fully supported and not delete words after the OCR scan...
The same happens with French... and I'm sure it happens with all languages including Accents.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Expert
Micro Focus Expert

hello team,

this is very important for different Countries.

Will you add this feature to the Backlog?

Best regards

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