SMAX Rest API that provides suggestion solution must be public

Idea ID 1683831

SMAX Rest API that provides suggestion solution must be public

Today we don´t have a SMAX public REST API that can share information about suggestion solution information.

Scenario: 

We have a customer want to use their Omni channel solutions to send information to SMAX (by social medias(etc...), voice,  etc..).  Then, the SMAX should be able to send back to Omni Channel the suggest solutions.

The customer request is that based in one “title” or “description” we can by API sent the suggestion solutions

Our option today to reply the suggestion solutions is Smart Email, however the customer don´t want to depend of email protocol(smtp). 

 

 

 

Tags (1)
2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined

Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.