SMAX Smart analytics - Request Assignment group must select group automatically in requests

Idea ID 2755965

SMAX Smart analytics - Request Assignment group must select group automatically in requests

0 Votes

Hello team,

when we train smart analytics for "request assignment group" (image below):

smart analytics.png

 

It is not updating the value on the request trained for that. (Service Desk group) or Current assignment:

smart analytics2.png

Expected behavior:

Smart analytics should change assignment on requests, based on previous requests.

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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