SMAX: The transition from Self-Service Portal to the Agent Interface should redirect to the homepage

Idea ID 2807060

SMAX: The transition from Self-Service Portal to the Agent Interface should redirect to the homepage

In SMAX you could edit your own Page preferences and choose a Homepage (see ProfilePreferences.png).

The Default is Dashboard.

If you log on to the system with this link https://<URL>/saw?TENANTID=<tenantid>  or pressing the "Home Button" (see HomeButton.png), you will redirect to your chosen Homepage.

But if you are in the Self-Service Portal and open there the Agent Interface (see Portal2AgenInterface.png) the redirect is hard coded to dashboard and not to the user's chosen homepage.

 

 

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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