SMAX - Use smart suggestion in change management

Idea ID 2771749

SMAX - Use smart suggestion in change management

Our customer are asking for the possibility to open a change using "suggestion" feature while choosing the model, like currently can be done when opening a new request in Live Support section.

I mean, based on the description (or title) entered during change creation, the system should suggest the right model, using "blue suggestion" feature currently active for Request and Incident.

I looked at Smart Analytics settings but I saw that only Request can be selected to train the engine on Smart Ticketing feature. 

 

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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