SMAX Views "My Group TO DO List" & "My To do List"

Idea ID 2769360

SMAX Views "My Group TO DO List" & "My To do List"

Enable the basic Functionality of Having a Consolidated View for Support users of Agent Interface in SMAX to have:

  • MY Group TO DO List
  • MY TO DO List

This should include all tickets "Changes, Requests, Incidents, Problems, Tasks, ...etc" assigned to Group or member.

now Support Need to go to each and every module and check the tickets assigned or create custom report per module for each team and land them on the dashboard. there should be a consolidated view exactly like the one in place now for tasks

 

i suggest to have a. new tab called "Me & My Group" beside Dashboard, Tasks and Approvals

 

This should not be an idea for vote, this is a the most basic fundamental use case of SMAX back end interface.

1 Comment
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Duplicate

Thanks for submitting your idea! It looks like this is a duplicate with this one https://community.microfocus.com/t5/SMA-Idea-Exchange/Dashboard-view-what-I-have-to-do/idi-p/2691633. We are closing this idea; please add your comments and vote to the duplicate.

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