Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.

Save cart automatically - service portal

Idea ID 2699123

Save cart automatically - service portal

It is currently possible to save cart manually. However, most users do not do that.

Due to connection issues, a logged out user cannot restore their cart on portal. 

It would be great to be able to save cart automatically.

Our customers do request this feature and look forward to see it live. 

10 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

persistent cart is supported in SMA-SM service portal.

could you please clarify what kind of save cart capability you are looking for?

Trusted Contributor.. Olena Trusted Contributor..
Trusted Contributor..

Hello @Ming-Feng

Do you mean that a user can save the cart by clicking the button? 

We would like the cart to save automatically items added so that users do not have to press any buttons to save cart for the following reason.

Internent connection interrupted,  users log in anew but their cart is empty unless they preliminarily save it  (which they rarely do).

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

this is supported, please double check it in 201908 release. thank you.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Already Offered
 
Trusted Contributor.. Olena Trusted Contributor..
Trusted Contributor..

Thanks, @Ming-Feng .

Would you be so kind to share a link to it as I cannot track it on https://softwaresupport.softwaregrp.com/document?doctype=patches#?

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

@Olena sorry i do not get your point, could you please elaborate more in details? 

Trusted Contributor.. Olena Trusted Contributor..
Trusted Contributor..

@Ming-Feng As I cannot find any information about the 201908 release that you mention in your answer,  can you share a source (a website page or a link to download a  patch) , please? 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

@Olena this function has been supported for quite some time, so we do not have specific information about persistent cart function in 201908 documentation. Since 201908 is the latest SMA version, so i recommend you to validate the function in this version. Thank you for your understanding.

Trusted Contributor.. Olena Trusted Contributor..
Trusted Contributor..

@Ming-Feng Sorry, but I got completely confused with the versions. Does the 201908 version correspond to 9.62 or to 9.63?

Thank you in advance. 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

@Olena if you are talking about SMA-SM service portal, 201908 version support SM version from SM 941PD to SM 9.63

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.