Search using ID when linking records together

Idea ID 1795255

Search using ID when linking records together

Hello,

Right when we want to attach records together (by example link a request and an incident), we have to use the smart search.

We would like to also be able to search by id directly without using smarta, that would allow use to find record not yet indexed easily.

Thank you

Best regards

 

 

11 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Member.

Hi, we will easily find the incidents in « enregistrements associés » (French version of Microfocus). We currently have an indexing problem that has never been solved and that would become possible with this evolution.

Visitor.

Hello, this evolution may provide a solution to the 8-minute indexing delay of the global search. Indeed if we can manually add the number of the incident on a request, if the link between the two tickets is done even later. The user will not be impacted by the delay anymore

Visitor.

Very important evolution for us, it will save us time

Outstanding Contributor.
Outstanding Contributor.
Hello,

Thank you
For your issue there is a script on the marketplace you can use to reindex
the tenant
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Even when the indexing is running as it should, entering an id in the smart search field will not return the record with the id. This is frustrating for the users.
- Make it possible to search for id directly without waitng for smarta

and
- If the users usethe smart search field and enter an id, let smarta search on id

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

Respected Contributor.
Respected Contributor.

This will be more productive for us and beneficially. if this point is considered and provided fix

Respected Contributor.
Respected Contributor.

Hello, This is one of the functionality which is being used most by our users. sometime its very difficult for them to work. it would be really great if we can have this enchantment soon.

Acclaimed Contributor.
Acclaimed Contributor.

May be there should be a customer/partner  field survey for the  issues/expectations for this product against the competition(cherwell/SNOW/etc)  or even the legacy(HPSM) features that are must have and we should not have to pitch them as ideas.

 

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