Sending attachments in the records via mail in HPSM v.9.33

Sending attachments in the records via mail in HPSM v.9.33

Hello,

We would also like to send attachments attached to the records opened with HP Service Manager (v. 9.33). We've talked about this with MF before, but there was no solution. We demand improvement on this issue.

Thank you. Best Regards.

6 Comments
ScottKnox Respected Contributor.
Respected Contributor.

is your request to be able to send attachments out of SM via email?  can you provide more clarity on the true use case?  note that we are looking into this capability and an option may actually be availale to send attachments via email and web services.  note also, that version may matter in this context. 

yasingurkan Contributor.
Contributor.

 

Hello Scott,

In fact, we want to send the attachments in the mail.  We could not send attachments via web service or mail. The SM version we use now is 9.33 and this version does not have this feature. Alternatively, how can we offer a solution?

 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: New Idea

 

this idea has been accepted on our product roadmap, timing TBD. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Accepted
 
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

From Service Manager 9.63 applications, you can define conditions and query filters for email attachments in a notification definition record. The system automatically adds attachments based on your definitions when generating an email notification for a record.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Delivered
 
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