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Service Level Agreements on Tasks

Service Level Agreements on Tasks

Hi All,

We have several customers (in production) or doing POCs sessions, where they are asking about SLA module on tasks (overall OLA-SLT Definitions). As you know, this module is only for service/support/HHRR requests, incidents or ad-hoc applications.

Requirement:

Include the SLA module for approval and manual task. There is no sense for automatic tasks.

 

 

1 Comment
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

@Alex Mata - it always more helpful to the community voters to describe the use cases and requirements (even if you think they're obvious, it will help others who are voting). 

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