Service Level Agreements on Tasks

Idea ID 1768755

Service Level Agreements on Tasks

Hi All,

We have several customers (in production) or doing POCs sessions, where they are asking about SLA module on tasks (overall OLA-SLT Definitions). As you know, this module is only for service/support/HHRR requests, incidents or ad-hoc applications.

Requirement:

Include the SLA module for approval and manual task. There is no sense for automatic tasks.

 

 

3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

@Alex Mata - it always more helpful to the community voters to describe the use cases and requirements (even if you think they're obvious, it will help others who are voting). 

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Under Consideration

Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

Micro Focus Expert
Micro Focus Expert

This is extremely important and requested by most customers.

In general, tasks functionality should be very much improved, it lacks a lot of essential features.

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