For the purpose of implementing Service Portal in our customers, we need customization possibilities like current ess portal where we can add new fields and validations.
We have a lot of customers (most of the customers) which have custom processes and we cannot implement Service Portal because of that.
When we could add new fields, fill fields, combo boxes and everything that current ess portal has we could implement Service Portal into several companies.
A lot of customers are interested in BMC Remedy with Smart IT which has the ability to add custom fields on their portal.
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