Service Portal - Customization

Idea ID 1646410

Service Portal - Customization

For the purpose of implementing Service Portal in our customers, we need customization possibilities like current ess portal where we can add new fields and validations.
We have a lot of customers (most of the customers) which have custom processes and we cannot implement Service Portal because of that.
When we could add new fields, fill fields, combo boxes and everything that current ess portal has we could implement Service Portal into several companies.

A lot of customers are interested in BMC Remedy with Smart IT which has the ability to add custom fields on their portal.

Best regards,

Trusted Contributor.. Trusted Contributor..
Trusted Contributor..

I agree with this request.

Missing functionnallity : add/remove field, add/customize dashboard, see tickets of a department (if the user has the permission)

The portal is the interface for our customer.

we will probably leave hpsm because this portal is too light

Outstanding Contributor.
Outstanding Contributor.


Can you vote for this idea by clicking "thumbs up".

Thank you!

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Archived

Incorrectly filed. Moving to a better forum.... (SMA)

Community Manager Community Manager
Community Manager
Status changed to: New Idea
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Honored Contributor.
Honored Contributor.

You can add User Options to the service cataloge articles.

For more complex queries use the "call javascript function" to call a SL function and do your things there.

Works for 2018.05 Release.


Hello Hergenroether,

For our information, could you please elaborate a little more about how to use "call javascript function" for Service Portal customization?



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