Service Portal: Service Catalog item metadata tagging

Idea ID 1686201

Service Portal: Service Catalog item metadata tagging

Enable tags to be defined in Service Catalog items (similar to how Tags can be defined in Knowledge Articles) to enable improved search capability using these keywords in the Service Portal.

Tags (3)
3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Note that we support the ability to define Synonyms at the IDOL engine configuration level (in a configuration file). So this may address some of the use cases for search. For example the IDOL configuration file may state that all of the following are to be treated as synonyms: ‘mobile, smart phone, handheld, …’, and a search for ‘mobile’ may then result in hits for articles or offerings that mention ‘smart phone’

https://docs.microfocus.com/itom/Service_Management_Automation_-_X:2018.08/set_stop_words_synonyms

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Hi all,

Please be aware that the SMAX documentation URLs have been changed to the use the short form of SMAX. 

The doc link above has changed to:

https://docs.microfocus.com/itom/SMAX:2018.08/set_stop_words_synonyms

 

Kathy

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined

Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.

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