Show time to next contact in End user Portal (based on SLA)

Idea ID 1639650

Show time to next contact in End user Portal (based on SLA)

It would be valuable for the end user in the "Your Requests" section of the Service Portal to have an estimated time for the first (or next) contact based on the SLA. I believe this is easy to implement and is directly related with enhancing the End user experience.

In the attached image, it would be nice to have this information right below the request creation time highlighted in yellow. What do you think?

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3 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Declined
 
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