Idea ID 2706865
Our customers would like the option of adding a predefined auto signature when adding comments or suggesting solutions in SMAX. They would like an option like the signatures in emails, where they predefine a signature and add this if needed.
Our suggestion is to add a signature definition/editing area or function in the Agents profile settings. Two suggested illustrations are included below.
In figure 1 we suggest an area is added where the agent can define, and later edit their signature. In figure 2 we have suggested that the signature area is on a separate page, which can be accessed via the Profile Settings menu. Please note that these suggestions are only that – suggestions.
Figure 1: Auto signature suggestion 1.
Figure 2: Auto signature suggestion 2.
In the discussion of for instance a service request, we then suggest there is added a button or sorts, which when clicked will add the predefined signature. Figure 3 illustrates this suggestion.
Figure 3: Signature button in discussions.
Figure 4: Signature in discussions - signature added.
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