Suggested solutions – add "Copy text to discussions" and "Copy text to solution"

[Sissel]

When using the suggested solutions in request from an article, you can press the button “Copy link to solution”. For contacts, which is not using the service portal, this is not helpful. We would like the possibility to automatically add the text from the article into the solution field with a “Copy text to solution” button. And even more flexible, another button with “Copy text to discussion”.

[Isabelle Roth]

I confirm the interest if the customer is not yet using the Portal.

[stubban]

We need this in dialogue with contacts!

[Steve Anderson SMA-X]

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.