The Send Mail action needs to be recorded as part of the record it was sent from

Idea ID 1625914

The Send Mail action needs to be recorded as part of the record it was sent from

Briefly describe your idea
Manual notifications sent from a record using the Send Mail option need to be recorded as part of the history of a record

Why is this important, when it would it be used
This is needed in order to have a complete view of the communication for that record.

If you were designing the solution, how would  you do it?
Add an entry to the Discussions/Comments when the 'Send Mail' option is used.

11 Comments
Micro Focus Expert
Micro Focus Expert

Briefly describe your idea
Log sent emails in record audit trail

Why is this important, when it would it be used
When speaking to user, need to know what system generated emails they received. We close ticket after 3 emails and need to be able to prove when they were sent. Also a compliance issue: need to track all communication with users and third party suppliers (e.g., can help provide if supplier is late, but need to be able to prove email was sent and to whom)

If you were designing the solution, how would  you do it?
Optional email auditing, on by default. Show date and user sent to

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! Let’s hear what the community has to say. Once there is enough community traction, it will be reviewed by the product team.

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! Let’s hear what the community has to say. Once there is enough community traction, it will be reviewed by the product team.

Valued Contributor.
Valued Contributor.

All notifications needs to be logged in the discussion, not only manual ones.

Micro Focus Expert
Micro Focus Expert

Agree with JisseAir.  All notifications should be tracked in history especially when disputes arises over who didn't do what.

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes
 
Micro Focus Expert
Micro Focus Expert
Status changed to: Duplicate

Thanks for submitting your idea! It looks like this is a duplicate with this one [The Send Mail action needs to be recorded as part of the record it was sent from].

We are closing this idea; please add your comments and vote to the duplicate.

 

Micro Focus Expert
Micro Focus Expert
Status changed to: Accepted

Great news, this idea has been accepted on our product roadmap, timing TBD. Check back for updates. (This is not a formal commitment, and submit to change)

Knowledge Partner
Knowledge Partner

Yes Please, this is a critical function needed for tracking and governance to provide proof of emails that were sent.

Micro Focus Expert
Micro Focus Expert

merging comments with the original idea (this is a duplicate)

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