To be able to have SLM agreements updating in foreground

Idea ID 2748028

To be able to have SLM agreements updating in foreground

0 Votes

Having agreements of type SLA/OLA set to run in foreground would prevent having to wait for them to update.

2 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Needs Clarification

Please elaborate a bit on what you are looking for here.

 

Thanks,

Steve

Regular Contributor.
Regular Contributor.

When the priority is changed on a request, for instance, the SLA/OLA is not reflected right after the user saves the record. During the time after the priority change and before it is reflected by the SLA/OLA engine, the request SLA colored strip on the top-right-corner of the screen is inconsistent for the selected priority.

Having the SLA/OLA engine working on the foreground (this could be an Application Settings option) the SLA/OLA would be applied immediately on the request record, which would be less confusing for a user paying attention to those kind of changes on the editing record.

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