To include a search contacts and CI feature in service catalog

Idea ID 2768533

To include a search contacts and CI feature in service catalog

Hi,

We have recently implemented the Service catalog in our SM 9.60 system.

We need to include a search feature inside the request form in order to allow users to look for contacts or configuration items.

For example imagine that you have a user selection where the user needs to include the name of a contact. If he or she doesn't have a search feature, he or she Will need to remember the CWID and write it in the user selection input. What we expect is to have the capability to open a search contacts popup and look for any parameter of a contact. It is a similar feature that the existing in technical portal when opening tickets.

Attached you Will find a document with more details.

Thanks

3 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
Respected Contributor.
Respected Contributor.

With respect to the contacts search - is this different to adding a validation rule for a text field against "Record in Table" and specifying "Contacts" as the Table Name and "Contact Name" as the Field Name?  (I think that this achieves something close to what you are describing).  This would enable full selection from the contacts table - you can also add a query if you are only interested in a sub-set.

Config items search is possible in the same way - just search against a different table.  We are not using uCMDB (not sure if this makes a difference) so our CIs are found in the device table.  

Respected Contributor.
Respected Contributor.

Yes, totally different.

The case that you describe, the user must know the name of the user (or almost a part) to look for them. In the case i describe the user could make a search by any field of the search form (email, company, depatment, name, or any field you want). It is exactly as searches are working in the technician portal. Something very very basic that unfortunatelly it is not avavilable in the Service catalog.

 

Thanks!

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.