User option entity link popup list - filter behavior with suggested value filter

Idea ID 2772410

User option entity link popup list - filter behavior with suggested value filter

When using entity link-type user option in an offering we recognized a strange behaviour:

To select other SMAX tables besides Person and Group we set the “Enable custom entity link to support OOTB entities” setting to “On” as described in the SMAX doc.

Then we created multiple user options of type entity link and added rendering rules to filter the selected tables. Afterwards we tested the offering both in the end-user Service Portal as well as in the agent interface via the Live Support form.

There are two different ways to fill in the user options with entity links:

  1. Dropdown: Clicking on the input field which opens a dropdown that shows the list.
  2. Popup: Clicking on the table icon next to the input field which opens a popup window that shows the list.

For all user options the dropdown (1) was correctly filtered and only showed entries that matched our “suggested value” filter rules. The behavior of the popup list (2), however, varied depending on the table we selected in the user option. For some tables the popup list was correctly filtered - just like the dropdown list – but for other tables the popup showed the entire, unfiltered version of the list.

Our expectation was that the filter rules were applied identically in both variants – dropdown and popup. 

We discussed with MicroFocus support and came to the conclusion that there are different behaviours depending on the entity you are refering to in the filter. Some entities like Person have a hard coded filter in the UI.

Within this idea we suggest to have the popup implemented in the same way as the dropdown, so regardless of the way the Live Support Agent or the End User will choose to fill out the user options, the entity is filtered in the way the user option is set up.

 

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2 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

Micro Focus Expert
Micro Focus Expert

this is a very important feature. we should have an additional rule to manage the results of the popup (including the ability to add more columns to the table). That rule must be applied to the "Popup" to have the ability to show the options that the dropdown field is showing (or different options). There are multiple use cases applying to this solution that lose all the sense if you can't manage the results of the popup. 

there should be a way to define filters for drop-down lists separately from the concept of the suggested solution.  For the full table widget, maybe we need to offer the option to make the full table widget show only a filtered list but also keep the full list option available.  We might also need an option to hide the full table widget for some fields for some use cases.

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