Users should be able to respond any number of times to SMAX notifications

Idea ID 2759590

Users should be able to respond any number of times to SMAX notifications

Hello,

 

At the moment, when SMAX sends out notification to user, only one response is possible from user to one notification. If a user try to send a second notification , SMAX sends an error mail to user that the token has already been used.

This is very confusing to users because many times a user may want to send additional information via email to SMAX using the old email notification (that the user has already answered and therefore the token has been used and message never reaches SMAX).

I would suggest that the token provided to the user would be paired to the request itself, not to one specific notification sent to user. This way the user could use the same token over and over again and provide as much information as she/he wants to. When the request is closed, then the token would also expire.

2 Comments
Super Contributor.
Super Contributor.

We see this a lot here too. Between this and the token expiring too quickly (a rejected idea alas), it really creates a bad experience.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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