Idea ID 1657528
Service Manager 9.60 Codeless version
Steps to reproduce the issue
Assignment Group: Service Desk
Assignee Name 1: Sandra.Jans
Assignee Name 2: Sylvia.White
Queue: To Do
View Name: My Group's To Do List
Open Interaction and set the assignment group name as “Service Desk”.
Login to Index.do portal with Sandra.Jans
Login to Index.do portal on a different browser with Sylvia.White
Expected: both the operator are able to login and access My Group's To Do List
Both the user are on the same screen
User Sandra.Jans picks IM10017 and changes the assignee name of the Incident
User Sylvia.White is still on the same Queue but this user Assigned field is still null, customer is looking for event based refresh of views. In this scenario after refresh this user is able to see the assignee name.
Customer Requirement: My Group’s To Do queue should get auto refreshed based on the event.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.