click change ticketID to enter approval page instead of approvalID

Idea ID 2771922

click change ticketID to enter approval page instead of approvalID

the customer (GLP http://www.glprop.com.cn/) is confused with currently approval Logic, the points are:

1. The approval interface cannot be changed, and there are many approval ID numbers , and not too much information about ticket Information,  the customer is confused with approvalIDs and wants to implement click change ticketID to enter approval page instead of approvalID 

2. the customer needs more ticket Information in approval page(showing in first section), while we only show limited such information in previous approvals list page

If we cannot implement above requirement, the customer wants us provide an option to hide approve page in Agent UI, they only do that via servie portal

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2 Comments
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

If we prefer approval page in service portal, the customer wants us to hide approve/reject at first moment and show it when the approver already clicked the ticket ID to see details.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

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