Idea ID 2691094
This is a 2019.02 SMAX environment.
In OOB, if I go to an incident ticket “13706” as below, the URL would be:
Now click “Create change from record, it will open a new window:
System will copy value of some fields to this new change too.
It's not possible to do such customization in a custom module.
I created a custom app called "Risk Assessment", will all tables/fields/process/rules/forms configured.
I added one associate field and set “Target entity” to “Change”, so that I can relate risk record with change record.
Then I add a custom action "Create change from record".
If I use workflow itself to open a change, I am able to open a change ticket with pre-defined mandatory fields and relate it to my risk record.
However, we want end user to fill in all necessary fields like OOB does in "Incident/Change/Request" modules.
If I enable "URL" field in custom action to create a change, it can lead user to open new change page.
However in this case we cannot relate the change with risk record.
Is there a way to do the customizaiton like OOB moudles do?
If not would you consider it as an ER?
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