Live Meetings for SMA-SM Software Community Technical Practitioners

Live Meetings for SMA-SM Software Community Technical Practitioners

We are pleased to provide a monthly teleconference series for SMA-SM practitioners. 

The meeting provides implementers with the opportunity to regularly exchange information on technical topics with Micro Focus, partners, and customers. This monthly discussion is a technical deep dive for those with implementation expertise or previous training.

NEW! Register through Go to Webinar to receive conference details, reminders and calendar appointments. (Note: if you can not access the tiny link, you can go to this link for resigtration: )

Register separately for Release Readiness; see below

Topics, dates and login information will be provided in this posting (and through the webinar reminder email). So block your calendar for every one month and check back regularly for topic updates described in the table below.  

Upcoming Meeting Schedule 



July 30

 Evolution Program Update

Recent SMA-SM 2019.02 release readiness sessions have covered the latest release, for those looking to upgrade, and a drilldown into the SMA Service Portal for SM, for those looking to use the SMA portal with their existing implementation of SM. In this session we’ll explore a third option: evolving to SMAX, and provide an overview of the “Evolution Program”.

Planning a move from one service management solution to another is not unlike planning a vacation–where will you go? How will you get there? What will it cost? What to pack? And what to leave behind? Skipping steps may put your vacation happiness (and migration success) at risk! Join this session to learn more about transitioning to Service Management Automation X (SMAX). Hear about benefits, costs, planning tools, migration tools, and more. And apply what you learn to evolving other tools within your portfolio. 

7 August

SMA 2019.08 Release Readiness for SMA-SM (including SM 9.63 update)

Sep 24

Hear important info about Flash EOL that impacts your usage of SRC

Service Request Catalog (SRC) is an existing Service Portal supported in Service Manager. As the key technology used by SRC, Adobe has announced the end of support of Flash by end of 2020. In this session, we will share MF's service portal strategy, and provide guidance on how to manage your existing SRC implementation.

Oct 29

Enhanced Change Analytics

Now Service Manager has a comprehensive collection of native built-in release control functionality and provides extended change management support without the need to integrate with the former product known as Release Control. Please join us for a discussion on change analytics implementation best practices and lessons learned. 


(date TBD)

SMA 2019.11 Release Readiness for SMA-SM

Dec 10

Technical Drill-down: Smart Search

·        General presentation of Smart Search algorithm

o   Influence of duplicates in the search text

o   Influence of repetition of words in the index fields

·        Best practices in administering Smart Search

o   How to manage the results weight between modules?

o   Are the positive advices received by an article taken into consideration in the algorithm?

o   Stop Words

o   Adaptive Learning


Looking forward to your participation!


Previous Meeting Recordings




June 25, 2019

Mixed Mode Early Adopter Best Experience Sharing

Play recording

May 30,


2019.05 Release Readiness for SMA-SM 

Play recording

March 21, 2019

SMA Service Portal for SM Technical Drill-down

Play recording

Feb 27, 2019

2019.02 Release Readiness for SMA-SM

Play recording





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