Live Meetings for SMAX Software Community Technical Practitioners

Live Meetings for SMAX Software Community Technical Practitioners

We are pleased to provide a bi-weekly teleconference series for SMAX practitioners. 

The meeting provides implementers with the opportunity to regularly exchange information on technical topics with Micro Focus, partners, and customers. This biweekly discussion (Wednesdays at 8:00am Pacific) is a technical deep dive for those with implementation expertise or previous training.

Register through Go to Webinar to receive conference details, reminders and calendar appointments. http://tiny.cc/SMAXpf (Register separately for Release Readiness; see below when relevant) 

Topics, dates and login information will be provided in this posting (and through the webinar reminder email). So block your calendar for every two weeks and check back regularly for topic updates described in the table below.  

 Upcoming Meeting Schedule 

Date Topic
May 27

Technical drill-down: Patch Manager and SMAX Doctor

 

Previous Meeting Recordings (drop-in sessions are not recorded, and therefore not listed below)  

Date Topic Recording
Apr 29, 2020

SMAX Apps: Helping our customers beyond IT

Play recording

Apr 15, 2020

SMA 2020.05 Release Readiness for SMAX

Play recording

Apr 1, 2020

Office Hours with focus on SMAX Operational topics.

Prerequisites: please watch the recordings of Jan 22nd and Feb19th sessions (links below)

Play recording

Mar 4, 2020

Technical Drill-down: Data Domain Segmentation

Play recording

Feb 19, 2020

Technical Drill-down: Tips: Tuning DB, NFS & Network

Play recording

Jan 22, 2020

Technical Drill-down: Tips: monitoring resource usage, tuning & balancing

Play recording

Jan 8, 2020

SMA 2020.02 Release Readiness for SMAX

Play recording

Dec 18, 2019

Technical Drill-down: Software Asset Management

Play recording

Dec 4, 2019

Technical Drill-down: SMAX and OO Integration

Play recording

Nov 20, 2019

SMAX Implementation Tips and Lessons Learned – Part 2

In this new multi-part series, we’ll be sharing SMAX implementation lessons learned and best practices. This series is highly recommended for all implementers, in particular those who have completed the training and are new to a project.

This session will be focused on the use of Data domain segmentation vs. multi-tenancy.

Play recording

Oct 23, 2019

SMA 2019.11 Release Readiness for SMAX

Play recording

Oct 9, 2019

SMAX Implementation Tips and Lessons Learned – Part 1

In this new multi-part series, we’ll be sharing SMAX implementation lessons learned and best practices. This series is highly recommended for all implementers, in particular those who have completed the training and are new to a project.

The sessions will showcase the lessons learned by presenting real customer cases that we have seen in the field. In this first session will cover an example on how we implement a fulfillment procedure via a task plan in SMAX versus a process workflow in Service Manager. A second example is around the use of requests to handle 80% of the tickets addressed by the service desk – they don’t have to become an Incident record.

Play recording

Sep 11, 2019

ITAM Capabilities in SMAX

Play recording

Aug 14, 2019

Contributing your SMAX App

Everything you wanted to know about getting your smax studio app on the ITOM marketplace but were afraid to ask!

Play recording

July 31, 2019

SMA 2019.08 Release Readiness for SMAX 

Play recording

July 3, 2019

Technical Drill-down 2019.05 release: Smart Virtual Agent

Play recording

June 19, 2019

Technical Drill-down 2019.05 release:

  • Consuming Studio Apps from the Self-Service Portal
  • Modular Package Manager

Play recording

June 5, 2019

Technical Drill-down: SMAX and CMS Integration

Play recording

May 22, 2019

SMA 2019.05 Release Readiness for SMAX

Play recording

May 8, 2019

Technical Drill-down: Open Localization Toolkit 

Play recording
Apr 24, 2019

SMAX best practice presentation and discussion: Change Management

Play recording
Feb 27, 2019

2019.02 Release Readiness

Short session on this release targeted at the SMA Service Portal for SM customers.  See here for meeting details

Play recording
Feb 13, 2019

SMAX Monitoring Best Practice Sharing

Customers, partners and SMAX service providers will share their experiences and lessons learned on monitoring SMAX.

Play recording
Jan  16, 2019

SMAX Implementation Best Practices & Lessons Learned

Please join us for a discussion on SMAX implementation best practices and lessons learned. While this is a a MF-led discussion, we invite customers, partners and our field to provide input either before or during the session. After collecting feedback from you, we'll update our documentation with the findings. 

Play recording
Dec 19, 2018

Studio App Best Practices

Building on the July 18 PF session on Studio (see link below) please join us for a discussion on Studio best practices and lessons learned. While this is a MF-led discussion, we invited customers, partners and our field to provide input either before or during the session.

Play recording
Nov 21, 2018

2018.11 Release Readiness (for SMAX and SMA Service Portal)

PLay recording
Oct 24, 2018

Office Hours: Solution Snippet - 3 levels of approval, notifications, and updating 'parent record'

Play recording
Sept 26, 2018

Technical Drill-down: Machine Learning

Play recording
Sept 12, 2018

SMAX best practice presentation and discussion: Knowledge Management

Note: recording starts 5 seconds into first slide

Play recording
Aug 15, 2018 SMAX 2018.08 Release Readiness Play recording
Jul 18, 2018 SMA Studio - create user-defined process-based applications codelessly  Play recording
Jun 20, 2018 SMAX best practice presentation and discussion: Incident Management Play recording
May 23, 2018 SMAX 2018.05 Release Readiness II - Technical Drilldown (SMA Studio, Aggregation, Enterprise Readiness Play recording
May 9, 2018 SMAX 2018.05 Release Readiness I of II Play recording
Apr 11, 2018 Extend OOTB reporting with Postgres views outside of SMAX Play recording
Mar 28, 2018 SMAX on AWS Play recording
Feb 28, 2018 SMAX best practice presentation and discussion: REST APIs, Data Load Play recording
Feb 14, 2018 2018.02 SMAX Release Readiness Play recording
Jan 31, 2018

SMAX best practice presentation and discussion: Service Catalog

Play recording
Jan 17, 2018

 SMAX best practice presentation and discussion: Request Management Overview (Service & Support Requests)

  • About these Best Practice Sessions [start 1:04]
  • Request Management Overview [start 2:35]
  • Configuration Use Cases [27:50]
  • Crawl (simple configuration): Reset a Task Plan [29:30]
  • Walk (intermediate configuration): Manage the flow of General Support Requests [34:00]
  • Run (complex configuration): Adding New User from Live Support [39:45]
  • Wrap Up (additional resources, survey) [48:12]
Play recording
Nov 8 SMA-X 2017.11 Release Readiness webinar 3 of 3 3 of 3 recording
Oct 25 SMA-X 2017.11 Release Readiness webinar 2 of 3  2 of 3 recording
Oct 11 SMA-X 2017.11 Release Readiness webinar 1 of 3 not available

 

 

Labels (2)
Tags (2)
Comments

When will the meeting "SMA 2019.05 Release Readiness for SMAX" be available recorded? I was not able to join and would really like to get more insight into the new release 🙂

@akbrekka The recording is available now, please help check.

The Video Cloud video was not found.

Error Code: VIDEO_CLOUD_ERR_VIDEO_NOT_FOUND
Session ID: 2019-06-12:1daecd6f370fc44e70402cb5 Player Element ID: vjs_vid

Hi,

I had the same error like @Hergenroether had.

Hello,

We are investigating the issue. In meantime, I updated the URL to point to the video on the ITOM Practioner site.

Best regards,

Brindusa

Morning SMAX team,

I would like to understand when the below recordings will be made available?

We would like to show these to some of our consultants as well as customer or 2.

SMAX best practice presentation and discussion: Change Management
Contributing your SMAX App
ITAM Capabilities in SMAX
SMAX Implementation Tips and Lessons Learned – Part 1

 

Please advise

Hello

All recordings are now available. We apologize for the delay, due to a change in our publishing process.

Best regards,
Brindusa

Hi,

We are having some issue with the video quality being quite poor. Is there a quick fix to this by any chance? 🙂 The video in question is the one about the new Smart Virtual Agent - Max.

Thank you!

Kind regards,

Elise. 

Hello Elise,

We had some technical difficulties with a couple of the older recordings. I will check with the publishing team if there is a way to enhance the quality.

Best regards,

Brindusa

 

Hello Elise,

The recording for the Virtual Agent session has been republished using a higher resolution.

Best regards,
Brindusa

Top Contributors
Version history
Revision #:
132 of 132
Last update:
Saturday
Updated by:
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.