SMAX User Group - Live bi-weekly meetings for SMAX technical practitioners

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Welcome to the SMAX User Group! The User Group meetings provide implementers with the opportunity to learn and exchange information on technical topics with Micro Focus subject experts, partners, and SMAX user peers. These bi-weekly discussions are best suited for those with implementation expertise and/or previous training.

When: Bi-weekly Wednesdays, 8:00am PT (see schedule below)

Where: REGISTER HERE for the live meetings, then block your calendar for every two weeks and check back here regularly for topic updates.

What:  The calendar of topics and dates will be updated in the table below. You may also want to subscribe to the Q&A and Learn online communities here.

There are three types of meetings:

Feature Spotlight - Join these sessions to get a deeper understanding of new or existing SMAX features and capabilities. Our SMAX product experts will provide demonstrations, host discussions, and answer common questions. The format for these meetings include feature drill-downs, using SMAX or other Micro Focus technologies, best practice sharing, and practical use cases with crawl, walk, run scenarios for specific capabilities.

Release Readiness  - With each quarterly release of SMAX we host the Release Readiness meeting to help you prepare for the upcoming release. We discuss what is being introduced and the value of adopting the new capability into your business, and provide practitioners with the details of what changes, enhancements and new capabilities are included for your implementation and technical considerations. We also recommend reviewing the release documentation and attending the Feature Spotlight drill-down sessions which provide greater details about the release.

Office Hours - This open meeting provides an opportunity for SMAX users to ask questions and engage with the product experts and your peers. You can provide suggestions for future Feature Spotlight topics, and share your own best practices and tips.

Upcoming Sessions

Biweekly discussions Wednesdays at 8:00 am PST (UTC -8) are technical deep dive for those with implementation expertise or previous training.

Date	Topic
Apr 14	Spotlight: Extending SMAX capabilities with Studio apps Join us in this session where we highlight some studio apps that have been created to help service management within your organization. We’re also keen to hear from you on how you have extended existing capabilities through SMAX studio or looking for answers on building apps, extending existing capabilities with SMAX Studio.
Apr 28	SMAX 2021.05 Release Readiness

Spotlights – Previous Meeting Recordings

(Jump to Release Readiness recordings below)

Topic	Topic Tag	Recording
Spotlight: Demystifying the search engine IDOL in SMAX Join this session to hear more about the embedded SMAX search engine IDOL and learn the concepts, settings and configurations one can do. Mar 17, 2021	SMART	Recording
Spotlight: Problem Management In this session, we will be providing an overview of the problem management capabilities in SMAX and highlighting some best practices. We also look forward to discussing your adventures in root cause, workaround and known errors within your organization. Feb 17, 2021	ITSM	Recording
Spotlight: User Onboarding Overview of options for adding users to SMAX, and associated pros and cons.  Jan 20, 2021	Admin	Recording
Technical Drill-down: On-call Schedule Management Oct 28, 2020	ITSM	Recording
SMAX Cloud Management Capabilities Sept 30, 2020	Cloud	Recording
Technical Drill-down: SMAX Support Assistant Sep 16, 2020	Operations	Recording
Technical Drill-down: IT Asset Management and Software Asset Management Sep 2, 2020	ITAM	Recording
Technical drill-down: Native SACM - Part 2 Aug 19, 2020	SACM	Recording
SMAX App Challenge: Awards Night Jul 8, 2020	Studio, App	Recording
Technical drill-down:  Native SACM Jun 24, 2020	SACM	Recording
Technical drill-down: SMA Marketplace Patch Manager SMAX Doctor New Studio App releases May 27, 2020	Studio, App	Recording
SMAX Apps: Helping our customers beyond IT Apr 29, 2020	Studio, App	Recording
Office Hours with focus on SMAX Operational topics. Prerequisites: please watch the recordings of Jan 22nd and Feb 19th sessions (links below) Apr 1, 2020	Operations	Recording
Technical Drill-down: Data Domain Segmentation Mar 4, 2020	ITSM	Recording
Technical Drill-down: Tips: Tuning DB, NFS & Network Feb 19, 2020	Operations	Recording
Technical Drill-down: Tips: monitoring resource usage, tuning & balancing Jan 22, 2020	Operations	Recording
Technical Drill-down: Software Asset Management Dec 18, 2019	ITAM	Recording
Technical Drill-down: SMAX and OO Integration Dec 4, 2019	Integration	Recording
SMAX Implementation Tips and Lessons Learned – Part 2 ·       Data domain segmentation vs. multi-tenancy. Nov 20, 2019		Recording
SMAX Implementation Tips and Lessons Learned – Part 1 ·       In this new multi-part series, we’ll be sharing SMAX implementation lessons learned and best practices. This series is highly recommended for all implementers, in particular those who have completed the training and are new to a project. ·       The sessions will showcase the lessons learned by presenting real customer cases that we have seen in the field. In this first session will cover an example on how we implement a fulfilment procedure via a task plan in SMAX versus a process workflow in Service Manager. A second example is around the use of requests to handle 80% of the tickets addressed by the service desk – they don’t have to become an Incident record. Oct 9, 2019		Recording
ITAM Capabilities in SMAX Sept 11, 2019	ITAM	Recording
Contributing your SMAX App ·       Everything you wanted to know about getting your smax studio app on the ITOM marketplace but were afraid to ask! Aug 14, 2019	Studio App	Recording
Technical Drill-down 2019.05 release: Smart Virtual Agent Jul 3, 2019	SMART	Recording
Technical Drill-down 2019.05 release: Consuming Studio Apps from the Self-Service Portal Modular Package Manager Jun 19, 2019	Studio, App	Recording
Technical Drill-down: Open Localization Toolkit  May 8, 2019		Recording
SMAX best practice presentation and discussion: Change Management Apr 24, 2019	ITSM	Recording
SMAX Monitoring Best Practice Sharing ·       Customers, partners and SMAX service providers share their experiences and lessons learned on monitoring SMAX Feb 13, 2019	Operations	Recording
SMAX Implementation Best Practices & Lessons Learned Jan 16, 2019		Recording
Studio App Best Practices Dec 19, 2019	Studio	Recording
Office Hours: Solution Snippet ·       3 levels of approval, notifications, and updating 'parent record' Oct 24, 2018	Studio	Recording
Technical Drill-down: Machine Learning Sept 26, 2018	SMART	Recording
SMAX best practice presentation and discussion: Knowledge Management Note: recording starts 5 seconds into first slide Sept 12, 2018	ITSM	Recording
SMA Studio ·       Create user-defined process-based applications codelessly  Jul 18, 2018	Studio	Recording
SMAX best practice presentation and discussion: Incident Management Jun 20, 2018	ITSM	Recording
Extend OOTB reporting with Postgres views outside of SMAX Apr 11, 2018	Reporting	Recording
SMAX best practice presentation and discussion: REST APIs, Data Load Feb 28, 2018	Integration	Recording
SMAX best practice presentation and discussion: Service Catalog Jan 31, 2018	ITSM	Recording
SMAX best practice presentation and discussion: Request Management Overview (Service & Support Requests) About these Best Practice Sessions [start 1:04] Request Management Overview [start 2:35] Configuration Use Cases [27:50] Crawl (simple configuration): Reset a Task Plan [29:30] Walk (intermediate configuration): Manage the flow of General Support Requests [34:00] Run (complex configuration): Adding New User from Live Support [39:45] Wrap Up (additional resources, survey) [48:12] Jan 17, 2018	ITSM	Recording

Release Readiness – Previous Meeting Recordings

Release	Recording
SMAX 2021.02 Release Readiness Feb 3, 2021	Recording
SMAX 2020.11 Release Readiness Part II Dec 9, 2020	Recording
SMAX and HCMX 2020.11 Release Readiness Part 1: SMAX Part 2: HCMX [start: 59:30] Nov 11, 2020	Recording
SMAX and HCMX 2020.08 Release Readiness Part 1: SMAX. Part 2: HCMX [start: 37:55] Jul 22, 2020	Recording
SMAX 2020.05 Release Readiness Apr 15, 2020	Recording
SMAX 2020.02 Release Readiness Jan 8, 2020	Recording
SMAX 2019.11 Release Readiness Oct 23, 2019	Recording
SMA 2019.08 Release Readiness for SMAX  July 31, 2019	Recording
SMA 2019.05 Release Readiness for SMAX May 22, 2019	Recording
2019.02 Release Readiness Feb 27, 2019	Recording

Note: earlier Release Readiness sessions available by request. Office Hours are generally not recorded, and therefore not listed  

[akbrekka]

When will the meeting "SMA 2019.05 Release Readiness for SMAX" be available recorded? I was not able to join and would really like to get more insight into the new release 🙂

[Ming-Feng]

@akbrekka The recording is available now, please help check.

[Hergenroether]

The Video Cloud video was not found.

Error Code: VIDEO_CLOUD_ERR_VIDEO_NOT_FOUND

Session ID: 2019-06-12:1daecd6f370fc44e70402cb5 Player Element ID: vjs_vid

[alperoz]

Hi,

I had the same error like @Hergenroether had.

[Brindusa Kevorkian]

Hello,

We are investigating the issue. In meantime, I updated the URL to point to the video on the ITOM Practioner site.

Best regards,

Brindusa

[chris.v]

Morning SMAX team,

I would like to understand when the below recordings will be made available?

We would like to show these to some of our consultants as well as customer or 2.

SMAX best practice presentation and discussion: Change Management
Contributing your SMAX App
ITAM Capabilities in SMAX
SMAX Implementation Tips and Lessons Learned – Part 1

Please advise

[Brindusa Kevorkian]

Hello

All recordings are now available. We apologize for the delay, due to a change in our publishing process.

Best regards,
Brindusa

[Elise Rasmussen]

Hi,

We are having some issue with the video quality being quite poor. Is there a quick fix to this by any chance? 🙂 The video in question is the one about the new Smart Virtual Agent - Max.

Thank you!

Kind regards,

Elise. 

[Brindusa Kevorkian]

Hello Elise,

We had some technical difficulties with a couple of the older recordings. I will check with the publishing team if there is a way to enhance the quality.

Best regards,

Brindusa

[Brindusa Kevorkian]

Hello Elise,

The recording for the Virtual Agent session has been republished using a higher resolution.

Best regards,
Brindusa

[paparras]

I think upcoming sessions are wrong since it should be 2021.02 instead of 2020.02.

[Brindusa Kevorkian]

@paparras , thank you for the feedback, we corrected the release version.

[Sandeepnikam]

HI Team,

Do we have any recording for Service Level Management. 

[Brindusa Kevorkian]

@Sandeepnikam, all available recordings are listed in the above table. There has been no dedicated session for SLM.