CIT connector for SMAX - Micro Focus Community

Peeves02 · ‎2018-05-31

I am using a 9.7 CIT and I can't find any connector that I can use to connect to SMAX.

Does anyone have a working document on how to use CIT to connect to SMAX and get/push data.

Brindusa Kevorkian · ‎2018-05-31

Hello,

There are two connectors relevant to SMAX (similar to what was available for Service Anywhere)

https://docs.microfocus.com/Connect-It/9.70/Content/Connector_Guide/saw_connector.htm (generic use )

https://docs.microfocus.com/Connect-It/9.70/Content/Connector_Guide/HP%20Management%20as%20a%20Service%20Connector.htm (specific to user management)

Additional information about setting up CIT and the differences compared with Service Anywhere can be found in the SMAX documentation at:

https://docs.microfocus.com/itom/Service_Management_Automation_-_X:2018.05/Integrate-with-Connect-It_19895536

Best regards,

Brindusa

Peeves02 · ‎2018-05-31

Thanks Brindusa.

Peeves02 · ‎2018-06-20

I've followed all the steps specified on the below link:

https://docs.microfocus.com/Connect-It/9.70/Content/Connector_Guide/Configuring%20the%20HP%20Management%20as%20a%20Service%20Connector.htm

I have specified the server as https://smaxpoc.asggroup.com.au:443?TENANTID=503240099.

I have added a consumed document type where I specified the value of the parameter as:

filter=Id=10916&layout=Id,DisplayLabel,Description

But I am getting the following error. I have attached my scenario if someone is interested.

2018/06/20 15:46:52.000 1 1 (0) <html>\r\n<head><title>400 Bad Request</title></head>\r\n<body bgcolor=\"white\">\r\n<center><h1>400 Bad Request</h1></center>\r\n<hr><center>nginx/1.12.1</center>\r\n</body>\r\n</html>\r\n
2018/06/20 15:46:52.000 1 1 (0) Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')\n at [Source: java.io.StringReader@1309333; line: 1, column: 2]

It's my first time to use connct-it with SMAX. We usually use it for SM9.

Would appreciate any help and ideas.

Thanks and regards.

Mario Morelli · ‎2018-06-26

Hi there

Did you manage to get this working?

Yao Yin · ‎2019-11-04

Hello,

The SMAX 2018.05 help center has been moved from:

https://docs.microfocus.com/itom/Service_Management_Automation_-_X:2018.05/Home

To: https://docs.microfocus.com/itom/SMAX:2018.05/Home

Please note that SMAX documentation URLs have been updated to use SMAX instead of Service_Management_Automation_-_X.