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Honored Contributor.. Honored Contributor..
Honored Contributor..
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Can't expand resolution under IT Service Workflow

Hi Expand of Resolution is not working in IT Service / Service Request Workflow

It works perfectly fine in Support Workflow, but not in IT Service.

already add the condition on the upper Rendering Form but still not working on IT Service Workflow.

 

1.PNG

This is the resolution setting

2.PNG

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Micro Focus Expert
Micro Focus Expert

Hello,

Is this the case for the Service requests in all phases?

Best regards,

Brindusa

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Yes for all workflow of Service Request

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