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Mikhail Shayunov Frequent Contributor.
Frequent Contributor.
266 views

Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated directory

After succsessfull install CDF 2019.05  ( ./install -m /tmp/itsma-suite-metadata-2019.05-b62.tgz --smaxmaster.domain.net --nfs-folder /var/vols/itom/core)

I've got error on  https://smaxmaster.domain.net:3000/#!/init

Cannot get the suite information from the metadata dedicated directory.

ыьфч.png

any ideas?

 

 

8 Replies
twchen Valued Contributor.
Valued Contributor.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

Hi I am getting the exact same error also 

 

0 Likes
oeltonoby
Member.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

Hello,

 

Getting the same error with NOM CDF installer!

Hope someone help us.

Best regards,

Omar

0 Likes
Mikhail Shayunov Frequent Contributor.
Frequent Contributor.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

For me solution was found by next steps:

1) download latest software and metadata version
2) check sizing (specially RAM (64Gb preferred) and HDD (200Gb)
3) install to fully cleared system

0 Likes
Steve Cook Trusted Contributor.
Trusted Contributor.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

I am getting the same error when trying to install the ArcSight Transformation Hub v 3.0. I am trying to create a Transformation Hub VM.

Any assistance would be greatly appreciated.

 

Steve Cook

ArcSight Professional Services - Federal

0 Likes
Msiller Regular Contributor.
Regular Contributor.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

Did you find the solution?

0 Likes
Mikhail Shayunov Frequent Contributor.
Frequent Contributor.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

There is no solution ((. Simply download
the latest version of CDF. Developers fixed this problem.
0 Likes
Msiller Regular Contributor.
Regular Contributor.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

We could work on a solution to this problem. It seems that the installation wasn't moving all the files (suiteinfo.json, metadata, etc.) needed to start with the installation process to the paths of the NFS server ( <nfs path>/core/suite-install ). The steps we executed to solution this, were these:

  • Manually export the env variable K8S_HOME as /opt/kubernetes for the user that was being used to execute the install script
  • Specify the complete paths for both the metadata and the install script when execute the install command.
  • Avoid using a slash at the end of the value for the parameter --nfs-folder (ours was /var/vols/itom/core)
  • Manually change permissions recursively to 777 for everything and including /var/vols
  • Use hostname instead of IP address for the --nfs-server parameter


The install command was executed like this:
sudo /path/to/install -m /path/to/metadata.tgz --nfs-server nfshostname.company.com --nfs-folder /var/vols/itom/core

Hope this information can be helpful for other people having this same problem.

 

Regards

0 Likes
twchen Valued Contributor.
Valued Contributor.

Re: Installing CDF (on-premises) Cannot get the suite information from the metadata dedicated direct

We re-install and it seems fine now. Noticed that we didnt turn off the
firewall services.
0 Likes
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