OPB controller authentication error

[Norma E Delgado]

OPB was installed but the controller log file shows the following:

[2019-06-27 17:27:52,922] ERROR [WrapperSimpleAppMain] (ControllerMain.java:145) Failed to login. The agent will be restarted and then continue the login retries.
[2019-06-27 17:27:52,924] ERROR [WrapperSimpleAppMain] (ControllerExiter.java:17) The agent is stopped with System.exit and will be restarted by the service wrapper.
[2019-06-27 17:29:29,043] INFO [login] (LoginInvoker.java:59) Doing login to https://ashvsl016.demo.tech:443/auth/authentication-endpoint/authenticate/login?TENANTID=944482460
[2019-06-27 17:29:29,044] INFO [login] (LoginInvoker.java:67) Start to execute login request
[2019-06-27 17:29:29,411] ERROR [login] (LoginInvoker.java:84) HTTP failure! URI: https://ashvsl016.demo.tech:443/auth/authentication-endpoint/authenticate/login?TENANTID=944482460; Status: HTTP/1.1 500 Internal Server Error
[2019-06-27 17:29:29,412] INFO [login] (LoginInvoker.java:71) Finish to execute login request, the StatusCode is 500
[2019-06-27 17:29:29,413] INFO [login] (LoginGatewayImpl.java:195) Waiting 360 sec before next login

User for OPB was created as integration user, it has OPB Agent Role. Can't find any information related to this error. When trying to add an end point there are no credentials presented

Could any one advise what might be wrong? or where to troubleshoot?

Thanks 

[ABU_Igor]

Did you know resolution?

[andrewsro]

Hi,

This is just a login error.

A few things to make sure of.

1. Make sure the opb user you specified is in the tenant.  (should be an integration user)

2. make sure that user has the OPB role.

3. test that you can login with opb credentials that you initially entered in the opb install.

4. be sure that the opb can communicate to the master/load balancer over port 443.

[ABU_Igor]

Hi,
Thanks for your answer, but
1 and 2 - OK

3-4 not so good

Do you know what's wrong?

[andrewsro]

Hi Igor,
looks like your password expired.
Reset that OPB users password, and then run the script in the opb files to update those credentials.

and it also looks like the opb cant connect to the smax server.
run command
Telnet <smax host> 443

and then contact your network team to open firewalls if needed.
also check if firewalld is running on the smax master. that can sometimes cause issues with communication between servers

[Roman Golebiewski]

Ran into the same problem. Is there any solution?

[Misaq]

Depends on your controller log file contents. It may be user credential issue or the roles. Or as mentioned may be network error.

[morenosc]

Hello!

Did anyone solve this issue? I'm facing a very similar error, I have passed the login step succesfully but then I get the next error:

[2020-07-30 15:38:47,926] ERROR [opbAgentRequestSync-1-thread] (HttpClientRequestInvoker.java:107) HTTP failure! URI: https://smax.com:443/rest/358482730/remoting/tasks/output_data?agent=fa4eb739d87cb64966cf4338&TENANTID=358482730; Status: HTTP/1.1 500 Internal Server Error

Any advice?

Thanks!

[Misaq]

usually its coming from the server(you mayhave not integration user or  insufficient access role OPB role)

[morenosc]

Hello Misaq,

Thanks for you reply. The user I'm using is an integration user and has the role as remote agent also it was added to the tenant.

In the attached image we can see the error I got when tried to configure the Agent, it is related with credentials ID.

Any idea

Thanks!!

[morenosc]

Hello, not yet, did you find a solution?

[andrewsro]

Hello,

here are a few more things for you to check.

verify you can connect to smax from the opb server using a browser. (opb communicates on port 443)

smax certificate is in the OPB keystore

rerun the opbauthentication.bat just to be sure. I have noticed in the latest versions it doesnt set the creds correctly. sometimes.