Commander Commander
Commander
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Problems replacing self-signed certificate

I have installed the on-premises version of SMAX with the self-signed certificates and want to replace them with the customers signed certificates but I cannot get it to work.

After supplying the CA / Server / Key files (and the correct password for the private key) I get the error "Certificate validity period extend failed!" in the admin portal.

The certificates (CA / intermediate and server) are all valid atleast 2 years so that's not the problem.

This error also occured during the installation but then I just resigned and used the self-signed instead.

Any tips?

Running version 2019.11

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2 Replies
Micro Focus Expert
Micro Focus Expert

Hello,

Since additional troubleshooting might be required and logs to be reviewed, I suggest opening a ticket.

Best regards,

Brindusa

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Vice Admiral
Vice Admiral

Hi,

we have a very similar issue with SMAX 2020.02 and opened a ticket. As a workaround we tried the "old way" of changing certificates (e.g. https://docs.microfocus.com/itom/SMAX:2018.08/Replace-the-certificate-for-Service-Management-Automation_19895583). This works fine for us until we get a solution for the ticket.

Best Regards

Volker

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