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SMA-X on AWS - Problem to test Postgres connection during suite setup

Hi,

I encountered a connection error when I want to launch the SMA-X suite setup (at the database configuration step).

Few steps before arriving to this error :

- Creation of an AWS Instance to setup and drive my CDF server

-Creation of an external NFS server

- Creation of an external database (Postgres) that is already publically accessible <-- the CDF instance already uses this database instance (not the embedded option)

- Download the suite (version 2017.11) on the CDF instance

 

When I launch the setup of SMA-X on AWS, I would like to select the small version, so I need to fill in an external database (to configure CMDB/Service management/Smart Analytics Suite Administration/IDM parameters), so I fill in informations about my external Porstgres database :

- Endpoint : my-db-instance.xyz.eu-west-1.rds.amazonaws.com

- Port : 5432

- Login : postgres

- Password : the password of the "postgres" account

 

And when I push the "Test" button, I encountered this Error :

Capture d’écran 2018-01-18 à 14.22.00.png

 

Is anyone can help me to solve this problem ?

 

In advance thank you.

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Micro Focus Expert
Micro Focus Expert

Re: SMA-X on AWS - Problem to test Postgres connection during suite setup

Hello,

There could be different reasons for the failure and it requires additional troubleshooting. Please submit a ticket.

Best regards,

Brindusa

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