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Sharing requestu through Visibility tab in Service portal

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Hi,

Is there please any possibility, how to restrict users available for sharing request in the SMAX Service portal in the Visibility tab (through business rule define suggested values based on filter)?

Is it please possible to disable this tab for e.g. specified Offerings or disabled it globally in the whole SMAX service portal?

Use case for our customer is that due to their security policies is it not possible to share security requests with anybody in the company.

Snímek obrazovky 2020-09-17 v 9.38.47.png

Thank you very much for any advice.

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Micro Focus Expert
Micro Focus Expert

Hello,

Please follow the instructions from the documentation:

https://docs.microfocus.com/itom/SMAX:2020.08/SetFeature#Enable_and_configure_followers

You cannot configure it by offering. You can turn it off completely or configure which users can be seen.

Best regards,

Brindusa

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Micro Focus Expert
Micro Focus Expert

Hello,

Please follow the instructions from the documentation:

https://docs.microfocus.com/itom/SMAX:2020.08/SetFeature#Enable_and_configure_followers

You cannot configure it by offering. You can turn it off completely or configure which users can be seen.

Best regards,

Brindusa

View solution in original post

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