Micro Focus Contributor
Micro Focus Contributor
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Slowness in showing incidents in search

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Hello:

we are having a behavior that affects incidents agents.

When you want to relate an incident to another incident recently opened, it takes from 5 to 10 minutes to appear in the search of "Add related record" to be able to make the relationship effective.

 

Best Regards

Marina Araujo

 

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Micro Focus Expert
Micro Focus Expert

Re: Slowness in showing incidents in search

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Marina,

This is an expected behavior. If the incident you are expected to find was recently created or updated, it is likely marked as "dirty" and needs to be re-indexed. It takes 5-8 minutes between each re-index task.

Best regards,

Brindusa

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Respected Contributor.. andrewsro Respected Contributor..
Respected Contributor..

Re: Slowness in showing incidents in search

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Sounds like something with your search is having an issue.

Check to make sure all your smarta pods are running,

check your smart analytics pod statuses from the BO (bo->configurations > smart analytics)

and then try a full reindex

Perform a full reindex for Smart Analytics

Micro Focus Expert
Micro Focus Expert

Re: Slowness in showing incidents in search

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Marina,

This is an expected behavior. If the incident you are expected to find was recently created or updated, it is likely marked as "dirty" and needs to be re-indexed. It takes 5-8 minutes between each re-index task.

Best regards,

Brindusa

Micro Focus Expert
Micro Focus Expert

Re: Slowness in showing incidents in search

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@andrewsro- your explanation would apply if the incident had not been touched.

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