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email integration

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I know that end user can perform actions throw email reply like add new comment and So on.
And when end user tries to perform an action (like add new comment) for the second time (replying to the same email more than one time to add new comments) this action fails because this  action has already been performed .
My question is :  How can end user add comments or status updates to record via email more than one time.
For example : an end user has submitted a request and after one hour without any updates he want to send an e-mail to be a comment (or statues update) in the discussion without logging in service portal.
how can I perform that?
I wish my question is clear and obvious.

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Micro Focus Expert
Micro Focus Expert

Hello,

You can only respond once to the email.

You could look into potentially generating another email notification automatically after the first response came in, this was the end-user has the option to respond again (during the time period the email response is valid).

Disclaimer: I did not test the procedure.

Best regards,
Brindusa

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Micro Focus Expert
Micro Focus Expert

Hello,

You can only respond once to the email.

You could look into potentially generating another email notification automatically after the first response came in, this was the end-user has the option to respond again (during the time period the email response is valid).

Disclaimer: I did not test the procedure.

Best regards,
Brindusa

View solution in original post

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Member.

thank you for the quick support.

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