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Frequent Contributor.. nickpef Frequent Contributor..
Frequent Contributor..
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smax environment is down

Hello,

 

We have installed SMAX in 3 master nodes and 1 worker node.Yesterday we wanted to upload a production license key but we couldn't.

We checked the pods and we noticed that some of the core pods were down.Then we tried to login to the CDF suite and we couldnt.So we decided to restart the sma suite in order to solve the problem.

We used the following command kube-stop.sh on each master and worker node .Then we kube-start.sh on each node again but it didn't work.

Capture.PNG

Any ideas?

Thanks

Nick

 

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2 Replies
Micro Focus Expert
Micro Focus Expert

Re: smax environment is down

Hello,

Here is the link to the documentation article describing how to stop/start the CDF.

https://docs.microfocus.com/itom/SMAX:2019.08/RestartCDF

Please make sure you follow the proper sequence, otherwise you may have a race condition.

Best regards.

Brindusa

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Frequent Contributor.. nickpef Frequent Contributor..
Frequent Contributor..

Re: smax environment is down

Hello @Brindusa Kevorkian 

We followed the guide you sent and we received the exact same error i described above in step 3 .

The command $K8S_HOME/bin/kube-start.sh is not working and the master + worker nodes cannot start.

I'm posting one more time the message we get after $K8S_HOME/bin/kube-start.sh command.

 

Capture.PNG

 

Is there anything else we can do in order  to fix this problem?

Thanks,

Nick

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