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No AV engine/SDK version updates

Hello,

I have installed the GWAVA 7 appliance. Under Managed Servers and my GWAVA instance the information about the AV component show me "Waiting for server to upload data". I think the GWAVA machine has Internet access. Updates of GWAVA and the new feature CLAM AV service works. I found no errors on my proxy system in front of the GWAVA installation.

Is there a log file to check?

Could I manual start the update of the AV SDK/engine?

Installed from appliance image
GWAVA version 471 (error also seen in version 444)

Thanks for support & best regards from Potsdam
Michael
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2 Replies
janwienand Absent Member.
Absent Member.

Re: No AV engine/SDK version updates

michaelkuerschner;2483334 wrote:
Hello,

I have installed the GWAVA 7 appliance. Under Managed Servers and my GWAVA instance the information about the AV component show me "Waiting for server to upload data". I think the GWAVA machine has Internet access. Updates of GWAVA and the new feature CLAM AV service works. I found no errors on my proxy system in front of the GWAVA installation.

Is there a log file to check?

Could I manual start the update of the AV SDK/engine?

Installed from appliance image
GWAVA version 471 (error also seen in version 444)

Thanks for support & best regards from Potsdam
Michael


Hello Michael,

I'm a technical support guy from Ahaus and take care of the GWAVA products. Could you please open up a Service Request for this problem?

Thank you very much,

Jan Wienand
Micro Focus
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Re: No AV engine/SDK version updates

Hello Jan,

thanks for your feedback. I created a new SR#101172596851.

best regards from Potsdam
Michael
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