syed_17 Super Contributor.
Super Contributor.
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Tagging External(internet) received email as "External"

We want to add a tag "external" to emails received from outside the domain as a security measure to help users identify them and deal with them carefully.
How can it be achieved with Secure messaging gateway being deployed in our environment alongside Groupwise 18.0.2
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5 Replies
Knowledge Partner
Knowledge Partner

Re: Tagging External(internet) received email as "External"

On Mon, 28 Jan 2019 03:54:03 GMT, squadri
<squadri@no-mx.forums.microfocus.com> wrote:

>
>We want to add a tag "external" to emails received from outside the
>domain as a security measure to help users identify them and deal with
>them carefully.
>How can it be achieved with Secure messaging gateway being deployed in
>our environment alongside Groupwise 18.0.2


I have not tried it, but there is a message tag service that modifies
the subject. Go to your Inbound Mail Filter Policy, insert the
Message Received filter and the Message Tag service. Modify the
Message Tag service as needed, connect them and save. That will
affect all inbound emails. If you want to test the Message Tag
service, you could first connect it to the Email Address filter, check
scan recipient address, and enter a test email address within your
organization. Then the message tag would only be applied to emails
coming to that address. Once you have it looking the way you want,
detach the message tag from the email address filter and attach it to
the message received filter.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
syed_17 Super Contributor.
Super Contributor.

Re: Tagging External(internet) received email as "External"

ketter;2494417 wrote:
On Mon, 28 Jan 2019 03:54:03 GMT, squadri
<squadri@no-mx.forums.microfocus.com> wrote:

>
>We want to add a tag "external" to emails received from outside the
>domain as a security measure to help users identify them and deal with
>them carefully.
>How can it be achieved with Secure messaging gateway being deployed in
>our environment alongside Groupwise 18.0.2


I have not tried it, but there is a message tag service that modifies
the subject. Go to your Inbound Mail Filter Policy, insert the
Message Received filter and the Message Tag service. Modify the
Message Tag service as needed, connect them and save. That will
affect all inbound emails. If you want to test the Message Tag
service, you could first connect it to the Email Address filter, check
scan recipient address, and enter a test email address within your
organization. Then the message tag would only be applied to emails
coming to that address. Once you have it looking the way you want,
detach the message tag from the email address filter and attach it to
the message received filter.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html


Thank you for your response. I would check it out.
However, I have another query,if you could help. In my live system, I am still running gwava 6.5 as primary server for smtp scanner with multiple domain names. I also have a secondary gwava serving wasp for webaccess scanning and gms for mobility scan. once I configure my smtp interface to SMG in live, will my webaccess and gms continue to work or stop??? Is it possible to switch only a single domain name to scan for smtp while keeping other domain names still being scanned with gwava6.5 until all testing is assured with SMG functioning??

Can we still keep both Old gwava and new SMG running at the same time. In case if some users request for releasing some old emails from Quarantine of Gwava 6.5
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Knowledge Partner
Knowledge Partner

Re: Tagging External(internet) received email as "External"

On Mon, 28 Jan 2019 17:24:01 GMT, squadri
<squadri@no-mx.forums.microfocus.com> wrote:

>
>ketter;2494417 Wrote:
>> On Mon, 28 Jan 2019 03:54:03 GMT, squadri
>> <squadri@no-mx.forums.microfocus.com> wrote:
>>
>> >
>> >We want to add a tag "external" to emails received from outside the
>> >domain as a security measure to help users identify them and deal with
>> >them carefully.
>> >How can it be achieved with Secure messaging gateway being deployed in
>> >our environment alongside Groupwise 18.0.2

>>
>> I have not tried it, but there is a message tag service that modifies
>> the subject. Go to your Inbound Mail Filter Policy, insert the
>> Message Received filter and the Message Tag service. Modify the
>> Message Tag service as needed, connect them and save. That will
>> affect all inbound emails. If you want to test the Message Tag
>> service, you could first connect it to the Email Address filter, check
>> scan recipient address, and enter a test email address within your
>> organization. Then the message tag would only be applied to emails
>> coming to that address. Once you have it looking the way you want,
>> detach the message tag from the email address filter and attach it to
>> the message received filter.
>>
>> --
>> Ken
>> Knowledge Partner
>>
>> Create and vote for enhancements!
>> https://www.microfocus.com/products/enhancement-request.html

>
>Thank you for your response. I would check it out.
>However, I have another query,if you could help. In my live system, I am
>still running gwava 6.5 as primary server for smtp scanner with multiple
>domain names. I also have a secondary gwava serving wasp for webaccess
>scanning and gms for mobility scan. once I configure my smtp interface
>to SMG in live, will my webaccess and gms continue to work or stop???


I'm not using Gwava for webaccess or gms scanning, so don't hold me to
this, but I don't think there is any technical reason why it would
stop working.

>Is it possible to switch only a single domain name to scan for smtp
>while keeping other domain names still being scanned with gwava6.5 until
>all testing is assured with SMG functioning??


Seems possible...you would have to update your DNS records so that
incoming email for the one domain would go to the new box and all
other domains would stay on the old.

>Can we still keep both Old gwava and new SMG running at the same time.
>In case if some users request for releasing some old emails from
>Quarantine of Gwava 6.5


Yes, I did this without any problem.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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syed_17 Super Contributor.
Super Contributor.

Re: Tagging External(internet) received email as "External"

ketter;2494417 wrote:
On Mon, 28 Jan 2019 03:54:03 GMT, squadri
<squadri@no-mx.forums.microfocus.com> wrote:

>
>We want to add a tag "external" to emails received from outside the
>domain as a security measure to help users identify them and deal with
>them carefully.
>How can it be achieved with Secure messaging gateway being deployed in
>our environment alongside Groupwise 18.0.2


I have not tried it, but there is a message tag service that modifies
the subject. Go to your Inbound Mail Filter Policy, insert the
Message Received filter and the Message Tag service. Modify the
Message Tag service as needed, connect them and save. That will
affect all inbound emails. If you want to test the Message Tag
service, you could first connect it to the Email Address filter, check
scan recipient address, and enter a test email address within your
organization. Then the message tag would only be applied to emails
coming to that address. Once you have it looking the way you want,
detach the message tag from the email address filter and attach it to
the message received filter.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html


Tried your suggested solution for Messaging Tag service. It attaches tag for every inbound email. I am looking to add message tag feature to work for new inbound emails only but after subsequent reply in the email trail , the message Tag shouldn't be appearing considering the sender to be Genuine one. Is it possible to achieve it somehow using SMG. I have tested by adding message tag to Antispam component, but it doesn't seem to work that way as its apparently scanning the test email against spam signatures only thus not adding message tag
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Knowledge Partner
Knowledge Partner

Re: Tagging External(internet) received email as "External"

On Thu, 31 Jan 2019 12:26:02 GMT, squadri
<squadri@no-mx.forums.microfocus.com> wrote:

>
>ketter;2494417 Wrote:
>> On Mon, 28 Jan 2019 03:54:03 GMT, squadri
>> <squadri@no-mx.forums.microfocus.com> wrote:
>>
>> >
>> >We want to add a tag "external" to emails received from outside the
>> >domain as a security measure to help users identify them and deal with
>> >them carefully.
>> >How can it be achieved with Secure messaging gateway being deployed in
>> >our environment alongside Groupwise 18.0.2

>>
>> I have not tried it, but there is a message tag service that modifies
>> the subject. Go to your Inbound Mail Filter Policy, insert the
>> Message Received filter and the Message Tag service. Modify the
>> Message Tag service as needed, connect them and save. That will
>> affect all inbound emails. If you want to test the Message Tag
>> service, you could first connect it to the Email Address filter, check
>> scan recipient address, and enter a test email address within your
>> organization. Then the message tag would only be applied to emails
>> coming to that address. Once you have it looking the way you want,
>> detach the message tag from the email address filter and attach it to
>> the message received filter.
>>
>> --
>> Ken
>> Knowledge Partner
>>
>> Create and vote for enhancements!
>> https://www.microfocus.com/products/enhancement-request.html

>
>Tried your suggested solution for Messaging Tag service. It attaches tag
>for every inbound email. I am looking to add message tag feature to work
>for new inbound emails only but after subsequent reply in the email
>trail , the message Tag shouldn't be appearing considering the sender to
>be Genuine one. Is it possible to achieve it somehow using SMG. I have
>tested by adding message tag to Antispam component, but it doesn't seem
>to work that way as its apparently scanning the test email against spam
>signatures only thus not adding message tag


If I understand correctly, you want the following scenario...
1. External user sends email and tag is added.
2. Internal user replies to email (tag will still exist unless user
manually removes it).
3. External user replies and tag is removed.

I'm not aware of a method to do this. SMG would need to know that the
email in step 3 was part of the thread and not a new email. I have no
idea what you could trigger on to do this.

You could try contacting technical support and see if they know how to
do this. Or you could post an enhancement request here:
https://ideas.microfocus.com/MFI/mf-smg

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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