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JvdMeij Respected Contributor.
Respected Contributor.
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migrate to SLES appliance

Anyone tried the migration from the Ubuntu appliance to the SLES appliance?

Some things I noticed: documentation is incomplete and inaccurate.

(https://www.novell.com/documentation/secure-messaging-gateway/secure-messaging-gateway/data/migrating_to_sles_appliance.html)

Prerequisites: enable the IP of the Ubuntu appliance in the 'allowed' connections (field is empty at first) dies the postgres daemon. I gues because from then it cannot connect locally neither. So I changed it temporarily to 0.0.0.0/0 (all connections. And that makes it work on the destination server. But shouldn't I set up remote access on the Ubuntu server as well? Yes! I have toe edit the pg_hba.conf file on the destionation server and allow connections and reboot. Not documented!

On the migration role wizard I am wondering what info to enter:

  •  Server name: is this the name in the database, or the DNS name used for the connection? Because I already changed the DNS to the IP of the new server. Or can I use the IP of the old server here? I have put a new name in DNS for the old server
  • Server DB user name - I quess on the Ubuntu server.
  • Server DB password - I guess on the Ubuntu server

SMG Primary Configuration Database

  • DB server address - IP of the new server or the old server? I guess the old one again.
  • DB name - SecureGateway
  • DB user name - postgres
  • DB password -  default pwd

But still I cannot get the connection right.

Who can help me out? See attached images.

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7 Replies
Knowledge Partner
Knowledge Partner

Re: migrate to SLES appliance

Yep, docs are a mess.  I am trying to get them corrected.  I'm working through the migration myself, but running into a validation failed problem at step 12 in the docs.

As I understand it, the info to enter should be:

server name = IP of Ubuntu SMG
server db user name = postgres (defaults to this)
server db password = (use the default if you never changed it)
db server address = IP of Ubuntu SMG
db name = SecureGateway (defaults to this)
db user name = postgres (defaults to this)
db password = (use the default if you never changed it)

From the screenshots, it looks like you are running into the same problem I am.  I will be working with support later today and after we get it figured out, I will post back.

--
Ken
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JvdMeij Respected Contributor.
Respected Contributor.

Re: migrate to SLES appliance

Allway good to know you're not the only one 😉

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Knowledge Partner
Knowledge Partner

Re: migrate to SLES appliance

Ok, so I had things slightly wrong....here is what they need to be:

server name = NAME of Ubuntu SMG (get this by logging into the Administration interface and choose System Management > Manage Servers)
server db user name = postgres (defaults to this)
server db password = (use the default if you never changed it)
db server address = IP ADDRESS of Ubuntu SMG
db name = SecureGateway (defaults to this)
db user name = postgres (defaults to this)
db password = (use the default if you never changed it)

With the above settings, my server was able to validate the migration.  After making that change, things proceeded for me and my test servers migrated properly.  I am going to migrate my production server tonight and write up my notes so I have good documentation on the procedure.  Tech Support worked through this with me and took notes and should be updating the online documentation to make things clearer.  Let me know if you need anything else to complete your migration.

--
Ken
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Knowledge Partner
Knowledge Partner

Re: migrate to SLES appliance


@ketter wrote:

I am going to migrate my production server tonight and write up my notes so I have good documentation on the procedure.  


Why don't you embellish your notes a bit, turn them into a migration article, and publish it in SMG Tips & Information?

I'll bet a lot of people would like to have the benefit of your experience. 🙂

_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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Knowledge Partner
Knowledge Partner

Re: migrate to SLES appliance

@JvdMeij @KBOYLE   I just posted an article with my notes here: https://community.microfocus.com/t5/SMG-Tips-Information/Migrating-the-Ubuntu-SMG-Appliance-to-the-SLES-SMG-Appliance/ta-p/2743612

Hopefully that helps with the process.  Feel free to leave comments if anything still is not clear.

By the way, just a heads up that we found a bug in the SLES SMG appliance where the Quarantine service hangs.  If someone tries to release an email from the quarantine, they may not receive it.  The released emails get queued up but don't send.  Log into the Admin interface and select Module Management > Module Status and stop and then start the quarantine service and everything queued up will be sent.

If you haven't completed your migration, you may want to hold off until the fix is out. Otherwise you have to occasionally restart this service.

--
Ken
Knowledge Partner

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Old method is still available for some products here: https://www.microfocus.com/products/enhancement-request.html
JvdMeij Respected Contributor.
Respected Contributor.

Re: migrate to SLES appliance

Thanks!
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Knowledge Partner
Knowledge Partner

Re: migrate to SLES appliance

To follow up on the Quarantine service bug.  A fix is now available.  It should be included in the next SMG update.  Not exactly sure when that will be because of the Thanksgiving holiday in the U.S. next week, but it should be soon.  If anyone needs it prior to then, please open a Support Case.

--
Ken
Knowledge Partner

Create and vote for enhancements!
Idea Exchange sites within this community are now coming online for some of the Collaboration Products!
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Old method is still available for some products here: https://www.microfocus.com/products/enhancement-request.html
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