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DomJ
Absent Member.
Absent Member.
‎2016-06-24 23:05
7779 views

Duplicating SLA clauses

In SSM I have created an SLA with a fairly complex group of logical clauses (lots of OR operators). Now I have to create several variations these clauses (high urgency 1day/2day/3day, medium urgency 1day/2day/3day, etc.) within the same project AND in other service request projects as well. Is there any way to duplicate these clauses and/or entire sla instead of having to manually redo each one again. Prefer to duplicate/copy and then modify. I have access to the db if required
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