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[MF] SSM / SRC 5.3 What's New - hold the date

SSM / SRC 5.3 will be released soon and we'll be doing a What's New webcast on September 20th at 7am Pacific Time. If you'd like to join us, the registration link is:


After registering, you will receive a confirmation email containing information about joining the webinar.

SSM / SRC 5.3 are expected to contain the following improvements:

New Service Request Center theme: Service Request Center now includes a new theme with updated, modern styling.

Mobile support enabled by default (or “out-of-the-box”): Mobile support for Service Support Manager process apps is now enabled by default. Additionally, service requests will appear in the Service Request Center Mobile App by default for a seamless user experience.

Attachments support in Knowledge Center: You can now attach files to Knowledge Center articles that end users can view. Administrators can continue to attach internal files to articles that can be viewed and managed only in Solutions Business Manager.

Modern forms: Service Support Manager now uses modern forms, which offer advanced features like responsive forms for different screen sizes, easier navigation to required fields, quicker access to expanding sections, and simplification of transition buttons to display the most common transitions for the item.

Change Management integration with Release Control (6.2): The Change Management process app can be configured to work with Release Control 6.2 to automatically add changes to a release package so that they are available as deployment objects in the release packages task collection or automatically transition a change once a release package has been deployed.

We look forward to sharing this with you on September 20th at 7am Pacific!
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