Big news! The community will be moving to a new platform April 21. Read more.
Big news! The community will be moving to a new platform April 21. Read more.

Direct jump to the helpdesk module for a specific user (provided by an URL parameter).

Idea ID 2785926

Direct jump to the helpdesk module for a specific user (provided by an URL parameter).

For our Helpdesk, we provide dashboards with dynamic links to the right tool to help our Helpdesk staff do their job effectively. In case of issues with "Password" and "Intrusion Detection" we would like to make a direct step into the helpdesk module of the SSPR (e.g. https:///sspr/private/helpdesk?USERNAME).
It would be a useful help for the helpdesk to give them the possibility to jump directly to the user in the helpdesk module of SSPR (with variables in the URL) or to prefill the search input field.

Currently, the Helpdesk user has to re-enter the user's name, which is annoying. This feature would increase the acceptance of SSPR by our Helpdesk staff.
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.