jameswatson3 Absent Member.
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AD attributes in HelpDesk Detail Form


In the HelpDesk module, there is a "HelpDesk Detail Form" section for
adding attributes visible in the "Profile" section of an individual.

Are these attribute eDirectory only?

I want to get rid of workforceID for example which is not valid in our
AD environment and add employeeID. Am I able to do this?


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Knowledge Partner
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Re: AD attributes in HelpDesk Detail Form

That should be applicable regardless of the backend directory, and you can
configure which attributes show up within SSPR:

https://www.netiq.com/documentation/sspr3/adminguide/data/b14knz85.html

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jameswatson3 Absent Member.
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Re: AD attributes in HelpDesk Detail Form


In version 3.3.1, when modifying the "Helpdesk Detail Form" attributes
for a new Help Desk profile I can neither remove the eDirectory
attributes nor add AD attributes.

To be clear, I can remove/add them in the Helpdesk Detail Form list of
the module profile, but when I login and access the Profile tab of a
user there has been no effect - the eDir attribute is still shown and
the AD attribute is not shown.

During the process of saving the configuration, there is interesting
output as well during the confirmation prompt:

FormItem Name:employeeStatus
Type:text Min:1 Max:64 ReadOnly:false Required:true Confirm:false
Unique:false
Label:{"":"Employee Type"}
Description:{"":""}
FormItem Name:employeeID
Type:text Min:0 Max:255 ReadOnly:false Required:false Confirm:false
Unique:false
Label:{"":"employeeID"}
Description:{"":""}

The eDir attribute of employeeStatus shows Required:true (all the
default eDir attributes show this) while the AD attribute shows
Required:false. These are not configurable as far as I can tell.

Any suggestions for how to get this working with AD attributes?


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Re: AD attributes in HelpDesk Detail Form

Have you verified that your SSPRConfiguration.xml file is writable by the
user running the Apache Tomcat process?

I have no idea why 'Employee Type' would show as required unless you have
modified schema somehow for that.

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Knowledge Partner
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Re: AD attributes in HelpDesk Detail Form

On 1/4/2016 8:49 PM, ab wrote:
> Have you verified that your SSPRConfiguration.xml file is writable by the
> user running the Apache Tomcat process?
>
> I have no idea why 'Employee Type' would show as required unless you have
> modified schema somehow for that.


I am with Aaron here, you can remove them all or add new ones. In 3.2
and 3.3. If not, something else is up.

PS: You can see the settings in the xml file, try editing by hand and
restarting tomcat if all else fails.

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jameswatson3 Absent Member.
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Re: AD attributes in HelpDesk Detail Form


Something is definitely up then.

SSPRConfiguration.xml is modified when I make changes in the GUI to
"Helpdesk Detail Form". For example, you can see in the example that
workforceID is not present in the xml and employeeID is:

<setting key="helpdesk.detail.form" syntax="FORM" profile="HelpDesk"
syntaxVersion="0" modifyTime="2016-01-04T22:41:15Z"
modifyUser="default|CN=Admin JW,OU=Service Items,DC=leanderisd,DC=org">
<label>Helpdesk Detail Form</label>

<value>{"name":"cn","minimumLength":1,"maximumLength":64,"type":"text","required":true,"confirmationRequired":false,"readonly":false,"unique":false,"labels":{"":"CN"},"regexErrors":{"":""},"description":{"":""},"selectOptions":{}}</value>
.........

<value>{"name":"employeeType","minimumLength":1,"maximumLength":64,"type":"text","required":true,"confirmationRequired":false,"readonly":false,"unique":false,"labels":{"":"Employee
Type"},"regexErrors":{"":""},"description":{"":""},"selectOptions":{}}</value>

<value>{"name":"employeeID","minimumLength":0,"maximumLength":255,"type":"text","required":false,"confirmationRequired":false,"readonly":false,"unique":false,"labels":{"":"employeeID"},"regexErrors":{"":""},"description":{"":""},"selectOptions":{}}</value>
</setting>

Yet workforceID continues to show up and employeeID does not in the user
profile under the Helpdesk module.

Can you confirm that if you remove workforceID from "Helpdesk Detail
Form" it no longer shows up in user profiles?


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jameswatson3 Absent Member.
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Re: AD attributes in HelpDesk Detail Form


OK, figured it out. default profile was stomping on my custom Help Desk
profile. Once I removed the attributes from default, all displayed as
desired.


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