gdrtx Absent Member.
Absent Member.
402 views

Edit User Profiles in Helpdesk


Does anyone know if there are any future plans or current methods to
open the Helpdesk module up to allow attribute edits? We have an
attribute that is used to track historical data for users based on their
interactions with other staff. Currently this historical data is
manually added to user accounts via iManager but we would like to move
this to SSPR since our helpdesk staff are generally the ones making
these changes. In our current 3.2 version (v3.2 b62 r38408) we only
allowed to change passwords, clear challenge responses and unlock
accounts but it would be super if we could also grant some type of edit
capabilities to specific attributes. I have looked through the
documentation and have not found any reference to this capability so any
feedback would be greatly appreciated.


--
gdrtx
------------------------------------------------------------------------
gdrtx's Profile: https://forums.netiq.com/member.php?userid=1660
View this thread: https://forums.netiq.com/showthread.php?t=53399

0 Likes
2 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Edit User Profiles in Helpdesk

gdrtx,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your issue been resolved? If not, you might try one of the following options:

- Visit http://www.netiq.com/support and search the knowledgebase and/or check all
the other support options available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.netiq.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.netiq.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your NetIQ Forums Team
http://forums.netiq.com


0 Likes
Micro Focus Contributor
Micro Focus Contributor

Re: Edit User Profiles in Helpdesk


gdrtx;256756 Wrote:
> Does anyone know if there are any future plans or current methods to
> open the Helpdesk module up to allow attribute edits? We have an
> attribute that is used to track historical data for users based on their
> interactions with other staff. Currently this historical data is
> manually added to user accounts via iManager but we would like to move
> this to SSPR since our helpdesk staff are generally the ones making
> these changes. In our current 3.2 version (v3.2 b62 r38408) we only
> allowed to change passwords, clear challenge responses and unlock
> accounts but it would be super if we could also grant some type of edit
> capabilities to specific attributes. I have looked through the
> documentation and have not found any reference to this capability so any
> feedback would be greatly appreciated.


This isn't a feature in the current version of SSPR, please add an
enhancement request here https://secure-www.novell.com/rms/


--
jrivard
------------------------------------------------------------------------
jrivard's Profile: https://forums.netiq.com/member.php?userid=541
View this thread: https://forums.netiq.com/showthread.php?t=53399

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.