Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
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Error: SSPR 5071 with integration con IDM 4.6

Hi,

My customer have new installation of IDM 4.6 with SSPR 4.0.1.1

When a user is authenticate in http://serverB:8180/IDMProv and clic in "Change My Password" they see:

Self Service Password Reset

Error:SSPR 5071

An error using the OAuth authentication protocol has occurred. Please try again later.


In the tomcat log , They see:


2017-03-19T11:38:41Z, INFO , auth.LDAPAuthenticationRequest, {70} authID=0, successful ldap authentication for UserIdentity{"userDN":"cn=ce0005,ou=users,o=data","ldapProfile":"default"} (73ms) type: AUTHENTICATED, using strategy BIND, using proxy connection: false, returning bind dn: cn=ce0005,ou=users,o=data [192.168.0.100]
2017-03-19T11:38:41Z, INFO , ldap.LdapOperationsHelper, {70} added objectclass 'pwmUser' to user cn=ce0005,ou=users,o=data [192.168.0.100]
2017-03-19T11:38:42Z, INFO , event.AuditService, audit event: {"perpetratorID":"ce0005","perpetratorDN":"cn=ce0005,ou=users,o=data","perpetratorLdapProfile":"default","sourceAddress":"192.168.0.100","sourceHost":"192.168.0.100","type":"USER","eventCode":"AUTHENTICATE","guid":"e7e794dc-5113-4828-b9be-9e9fa229bef1","timestamp":"2017-03-19T16:38:42Z","message":"type=AUTHENTICATED, source=BASIC_AUTH","narrative":"ce0005 (cn=ce0005,ou=users,o=data) has authenticated","xdasTaxonomy":"XDAS_AE_AUTHENTICATE_ACCOUNT","xdasOutcome":"XDAS_OUT_SUCCESS"}
2017-03-19T11:38:43Z, ERROR, auth.LDAPAuthenticationRequest, {71} authID=1, unable to retrieve user password from ldap: error reading nmas password: error -1659 [192.168.0.17]
2017-03-19T11:38:43Z, ERROR, oauth.OAuthConsumerServlet, {71} error during OAuth authentication attempt: 5015 ERROR_UNKNOWN (no available unknown-pw authentication method) [192.168.0.17]
2017-03-19T11:38:43Z, ERROR, http.PwmResponse, {71} 5071 ERROR_OAUTH_ERROR (5015 ERROR_UNKNOWN (no available unknown-pw authentication method)) [192.168.0.17]


What is the posible cause?

TIA
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Knowledge Partner
Knowledge Partner

Re: Error: SSPR 5071 with integration con IDM 4.6

Have you verified that you can use this version of SSPR with this version
of IDM? I would probably see which comes with IDM 4.6 and start with
that, but I think it's a later version.

Otherwise the inability to retrieve the password is causing an error,
which may be related so be sure your proxy user has the ability to
retrieve passwords, and that the user has a Universal Password (UP) in the
first place.

--
Good luck.

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